Updated: Apr 11
Mobile phones have evolved tremendously in recent years and now have many powerful features never seen in previous phone systems. Many businesses rely on mobile phones as vital tools in business operations, and some have ditched their phone lines completely in favor of mobile devices. But is this the best decision? Have business phone systems become irrelevant or even obsolete?
The Importance of Business Phone Systems
The value of modern communication systems is incontestable. But this doesn't mean that traditional business phone systems are no longer needed. Let's look at some of their main uses for modern businesses.
Integration of Several Phone Functions
Business phone systems remain in place because they allow multiple phone functions to integrate into one efficient hub, making them easy to manage.
Conventional features like call forwarding, call screening, and call logs are staples of all business phone systems. In addition, we can seamlessly integrate them with some of the most popular online tools, like Google Apps, Microsoft Outlook, or your helpdesk application.
Compared with conventional phone systems and their high maintenance costs, modern business phone systems are very cost-effective. From installation to operation, maintenance to updates, modern phone systems are incredibly affordable.
Another plus for modern phone systems is that they are completely scalable. You don't have to worry much about how many phones you need or which features to install. Modern business phone systems expand as your business grows. If you need to cut back, it is easy to eliminate the units and features that are no longer useful for your business. This way, you don't get stuck paying for services you don't need.
Potential Problems with Having No Proper Phone System
Despite the many advantages that modern business phone systems offer, some traditionalists still think they are an extravagance. They stuck with their old phone systems, believing that they were still serving them well in the modern business age. Unfortunately, this loyalty might lead to several problems for your business and your employees.
Lack of Privacy for Employees
Without a proper business phone system, it's hard to keep business and personal communications separate. Using your mobile phone number for business calls might sound practical, but it won't be long before this practice takes a toll on your private life. Business associates will reach you even while you're away from the office or vacationing with your family.
Lack of Security for Business Data
On the flip side, losing or misusing mobile phones is bad for business. If you lose your mobile phone used for business calls, critical business data might be at risk. With a proper business phone system installed, we can easily separate business and personal calls with simple automation and forwarding settings. And it can store business data as needed.
Limited Access for Clients and Business Partners
If you do not have a modern business phone system in place, your clients will only be able to call you during your business hours. If your business closes at 5 pm, your customers will have to wait until the morning to call you back.
While some clients might wait for someone to answer, others will move on to the next open shop and do their business there. The lack of a business phone system can cost you many potential customers.
These are a few ways it will limit your business if you do not have a proper business phone system installed. Fortunately, the solution is simple. All you need to do is get in touch with us and ask about a custom phone solution that fits the specific needs of your business.
Each business is unique, so there are no one-size-fits-all business phone systems. As your IT provider, we will assess your needs and provide you with the exact phone system that you need.
To learn more about the benefits of a proper business phone system, you can check out our on-demand webinar where we talk about how managed services providers can help you with your business communication system requirements. And, as always, please let us know if you have any questions.